Change management expert Robert J. Osterhoff delivers consultation on simplified Baldrige assessment techniques, Benchmarking, and use of organizational excellence tools to improve results.
Keywords: Malcolm Baldrige, Six Sigma, ISO9000, TL9000, Quality, Business Excellence, Leadership, Strategic Planning, Benchmarking, Benchmark, Customer, Xerox, Best Practices, Problem Solving, Improvement, Lionel, National Quality Award, Examiner, Assessor, Deming, EFQM, Knowledge Management, Process